Staff Management

This is a 1-day practical interactive course for managers and supervisors to learn how to increase the performances of their teams. The course will cover the following points:

• The manager/supervisor's task
• The importance of setting SMART objectives
• Effective communication
• What can go wrong
• Constructive communication techniques to foster good relationships between staff and managers
• Assertive communication techniques
• Delegation Techniques
• Typical difficulties
• Putting sentiments into action
• Review and action planning